#1 GE Authorized PLC Support Center for Repairs, Parts, and Service | FREE GROUND SHIPPING FOR ALL ONLINE ORDERS

Help & Support

Help & Support

At Qualitrol International, the up-time of your machines is our biggest concern. We have designed our business to meet that goal –

  • Quality parts on the shelf ready to ship today

  • 3-5 day Repair turnaround

  • 24/7 Technical phone support

  • A team of GE-Trained Engineers available to come to your site as needed

  • Technical Resources and on-line Ordering capabilities available on our website any time, day or night.

Access to these services is just a phone call away - 1-800-784-9385

Below you will find information on Warranties and Returns, our Privacy Policy and our Terms & Conditions.

Warranties and Returns

  • All New PLC parts come with a one (1) year warranty.

  • All Recertified and Remanufactured PLC parts come with our exclusive two (2) year warranty.

  • All Repairs are covered with a two (2) year warranty.

  • In the event that your new or remanufactured part or your repaired part do not work to specifications when you receive them, simply send an email to products@qualitrol.com stating your name, email address, the part number of the failed part, when you bought it from us and the failure symptoms. We will promptly provide you with a Return Authorization. In the event of a down situation and based on stock availability, we may be able to provide a replacement immediately.

Privacy Policy

Qualitrol International is committed to protecting your privacy when visiting our website. We recognize the need for appropriate protection and management of any personally identifiable information that you share with us on the Qualitrol.com website.

Collection of Personal Information

You may visit this site without telling us who you are or revealing any personal information about yourself. In order to receive proprietary information, to obtain access to certain features of our site, or to request additional information from us, we may, however, request that you share personal information with us. If you choose to provide personal information (such as name, address, telephone number, fax number, or email address), we assure you that we will take appropriate steps to protect the information you share with us. If you choose not to provide the information we request, you can still visit most of our website, but you may be unable to access certain information, options, or services.

Information about your computer hardware and software is automatically collected by Qualitrol International. This information may include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by Qualitrol International to analyze trends and statistics, administer the site and gather broad demographic information for aggregate use. However, when tracking these IP addresses, the individual user remains anonymous to Qualitrol International.

Qualitrol International does not install cookies or any other software on your computer.

Use of Personal Information

Qualitrol International will utilize your personal information to send you the information that you have requested from our site or to alert you to product upgrades or updated product information. From time to time, Qualitrol International may contact you via phone, email, or postal mail with information about various products and services. If you do not want to receive such communication, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing information from Qualitrol International by contacting us via email at privacy@qualitrol.com or by clicking on the ‘Opt-Out’ link on the bottom of most emails.

In some cases, Qualitrol International may use a third-party, web-based email service when sending an email to many addresses at once. Only email addresses are passed to this service for tracking purposes; no other personal information is shared. Qualitrol International has a password-protected account with this provider so all information is secure and can be seen only by the employees of Qualitrol International who have password privileges to the account.

Qualitrol International will not sell, trade, or rent to any third party the information you provide through our website.

Changes to Policy

If Qualitrol International decides to change this Privacy Policy, we will post those changes to this page so you are always aware of what information we collect and how we will use it. We invite you to check this policy from time to time.

Contact Information

If you have any questions or comments about this Policy or would like further information, please contact us at privacy@qualitrol.com. We will address any issues to the best of our ability.

New Account Required

If you had an account on the previous version of our site, please click here to create a new account.  Our new website contains enhanced security and account features that will require you to recreate your customer account. We apologize for any inconvenience.

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