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September 21, 2009
One of our Inside Sales representatives received a call the other day from a prospective client.  This visitor to our site had found just the part they were looking for, liked the price that they saw on the screen, but just weren't comfortable taking that last step to place the order on-line.  They picked up the phone and called our toll-free number. "I see your price and I see you have 3 of these in stock ready to ship.  Is that really true?" the visitor asked.  "Absolutely," replied our sales rep.  "Just wanted to be sure," said the visitor, "since I have you on the phone, can I just give you my credit card information?" This story illustrates some wonderful realities about internet shopping these days.  First, you want to be sure that the information you are seeing is accurate and can be relied upon.  At Qualitrol, we update our pricing and our inventory levels every 10 minutes, so what you see is accurate and up to date. Second, some people want to deal with people.  They want to hear a voice on the other end of the phone and be assured that everything will be handled properly.  Especially if you are in an emergency situation.  With Qualitrol, you will get the same great service whether you place your order on-line or in person. You can call us, email us, or chat anytime.  We have an after hours number that is avialable 24/7 in case you have a problem that can't wait until the next business day.  We have one technical support person and one order processing specialist on call all the time. Rest assured that our on-line transactions are secure and time-tested.  Or feel free to call us anytime.
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