Returned Goods Policy

Qualitrol can accept, for exchange or return, only items purchased directly from Qualitrol within the last 90 days that are unused and in their original unopened packaging.

Restocking Fee

All returns are subject to a restocking fee of 25–30% of the purchase price. Non-stock or special order items will be handled on a case-by-case basis.

Return Shipping

Customers are responsible for all return shipping costs. Items must be shipped prepaid via a trackable carrier (USPS, UPS, FedEx, etc.).

Refunds

Once the returned item is received and inspected, refunds will be processed within 3–5 business days.

Procedure

A Return Authorization (RA) number is required for all returns. Please contact our sales team to request one before shipping any items back.
- Phone: 1-704-702-6380
- Email: sales@qualitrol.com
- Hours: Monday–Friday, 8:00am–5:00pm ET

Damaged shipments should be handled through the shipping carrier. For any questions, contact our sales team during business hours.

Questions?

Feel free to give us a call at 1-704-702-6380